Shipping policy
At Northern Lights, we believe great products deserve great delivery.
That’s why all orders include complimentary worldwide shipping, powered by reliable global couriers and local partners for the smoothest experience possible.
Processing Time
Orders are typically processed within 24 hours of purchase (Monday–Friday), excluding weekends and public holidays.
During high-volume periods — such as promotions or holidays — processing times may extend slightly.
We’ll always notify you via email if any delay occurs.
Shipping Methods
We work with trusted carriers including DHL Express, FedEx, and select local delivery partners to ensure fast, secure delivery worldwide.
Available shipping methods depend on your destination and may include:
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Standard International Shipping – always complimentary
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Express Priority Shipping – available in select regions for faster delivery
Your order will automatically ship via the fastest and most reliable method available for your location.
Shipping Rates
All Northern Lights orders include free worldwide shipping — no hidden costs or handling fees.
However, import duties, taxes, or customs fees (if applicable in your country) are not included and remain the customer’s responsibility.
These charges are set by your local customs authority and are beyond our control. Refusal to pay such fees may result in your parcel being returned or disposed of without a refund.
Delivery Time
Average delivery times (after dispatch) are:
| Region / Country | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 4–6 business days | |
| United Kingdom | 5–8 business days | 3–5 business days |
| Canada | 6–10 business days | 3–6 business days |
| Australia / New Zealand | 4–8 business days | 3–5 business days |
| Europe (Major EU countries) | 4–7 business days | 3–5 business days |
| United Arab Emirates | 5–8 business days | 3–5 business days |
| Asia (Japan, South Korea, Singapore, Hong Kong) | 5–9 business days | 3–6 business days |
| Rest of the World | 10–15 business days | 7–10 business days |
Please note: delivery times are estimates. Unexpected factors such as customs clearance, local courier delays, or severe weather may cause slight variations.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking details.
You can follow your package’s journey in real time until it arrives at your doorstep.
Change of Address
Need to update your shipping address?
Contact support@laplandsky.com as soon as possible after placing your order.
We’ll do our best to update it before dispatch, but once the parcel has shipped, address changes can’t be guaranteed.
Order Cancellation
We prepare orders quickly, often within hours of purchase.
If you wish to cancel or modify your order, please email support@laplandsky.com within 2 hours of placing it.
After this window, the order may already be processed and en route.
Damaged, Delayed, or Lost Shipments
If your order appears delayed, damaged, or lost, please contact us immediately at support@laplandsky.com with your order number.
We’ll investigate with the carrier and provide a quick resolution — whether that’s a replacement or refund.
Need Assistance?
For any shipping-related questions, tracking help, or delivery concerns, reach out to our friendly support team:
📩 support@laplandsky.com
We’re here every step of the way to make your experience seamless.